Software, electronics, embedded systems, AI and connected products make claims handling increasingly difficult. We provide clear technical decision support for settlement, recovery and product liability.
For an initial technical assessment, internal forwarding or a quick discussion regarding a technical claim.
Technical claims often take too long because the root cause, responsibility and evidence remain unclear.
Typical consequences:
• long handling times
• conflicting statements from manufacturers, operators and service providers
• missing or incomplete log files
• changed software versions after updates
• unclear responsibility between manufacturers and suppliers
• reports that are technically detailed but difficult to understand
• recovery opportunities identified too late
We structure the technical facts so that claims teams, legal departments and management can make decisions faster.
Technical questions remain unanswered, documents are missing and decisions are repeatedly delayed.
Electronics, software, operation, installation and external influence may all be possible causes.
Manufacturers, operators, suppliers and service partners assess the same event differently.
Log files, fault memories, software versions, photographs or components are not preserved in time.
Technical details are described, but the key decision question remains unanswered.
Manufacturer or supplier responsibility is not documented with sufficient technical clarity.
Fast assessment of whether the reported claim is technically plausible and requires further investigation.
Assessment of damage pattern, failure history, software versions, electronics, use and environmental conditions.
Definition of which data, devices, logs, photographs, test reports and software versions must be secured.
Technical review of statements regarding cause, operation, maintenance, updates or alleged defects.
Identification of technical indications of development, production, installation or supplier defects.
Clear findings covering cause, uncertainty, evidence and recommended next steps.
Malfunctions, updates, versions, control logic, data loss and unexpected system behaviour.
Control units, sensors, circuit boards, power electronics, short circuits and thermal damage.
Apps, interfaces, remote access, data flows, fault memories and log-file analysis.
Charging points, DC charging systems, communication, power electronics and software-controlled systems.
Incorrect decisions, insufficient traceability, data quality and model limitations.
Unauthorised access, vulnerabilities, remote maintenance, data changes and IT/OT-related damage.
We clarify the damage pattern, open questions and the required decision.
We immediately define which data and physical items must be secured.
We analyse software, electronics, use, documentation and manufacturer statements in context.
You receive a clear assessment with a practical recommendation for settlement or further investigation.
A good technical report must not only be correct. It must answer the decisive questions.
We therefore explain:
• What most likely happened?
• Which cause is technically plausible?
• Which statements are supported by evidence?
• Which uncertainties remain?
• Which further actions are appropriate?
• Is there a technical basis for recovery?
Send us the available documents or briefly describe the case. You will receive an initial assessment of the most useful next steps.
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